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    In the event that you receive any of our products that are faulty, please advise us within the time frame given below and we will process the situation.

    INTERNATIONAL

    • Exchanges (full price items) up to 45 days from date of purchase
    • Exchanges (sale items) up to 45 days from date of purchase
    • Refunds (full price items) up to 45 days from date of purchase

    INDONESIA

    • Exchanges (full price items) up to 7 days from date of purchase
    • Exchanges (sale items) up to 7 days from date of purchase
    • Refunds (full price items) up to 7 days from date of purchase

    Returns Process
    If the goods are faulty and you would like to return them to us, please follow the simple steps below:

    1. Please send us an email along with a photo of the product and please explain the fault or problem with as much detail as possible–our email address is :  lostinparadise639@yahoo.com
    2. Once confirmation has been given by Lost in Paradise for the replacement of goods to proceed, please send the product in its original packing and labeling back to:

      Jl. Gunung Guntur 882
      Padang Sambian 80117
      Bali Indonesia

    1. If further damage or loss of the goods occurs when the products are being returned to our office, Lost in Paradise will not be liable.
    2. Upon receipt of the goods we will inspect them and providing they are in good order we will either authorize a credit or return.
    3. International exchanges will be charged a re-shipping fee to have the new goods shipped back to you.
    4. *Refunds not applicable on sale or promotional items.